Terms & Conditions

Terms & Conditions

The terms & conditions apply to the use of this website, in particular all orders/purchases that you make via our online store.

Monte Ofelio GmbH reserves the right to make changes to these terms & conditions at any time and without stating reasons. The terms & conditions are valid at the time of their publication on this website.

Deviating terms & conditions of the customer are not valid, unless Monte Ofelio GmbH has agreed to them in writing or by e-mail before accepting the order. Agreements deviating from the terms & conditions must be made in writing to be valid.

Conclusion of contract

By placing an order in the online store, the customer makes a binding offer to purchase the goods. By placing an order, the customer expressly accepts these terms & conditions. After receipt of the buyer’s order by Monte Ofelio GmbH, the customer will receive an e-mail with an order confirmation of the order placed by the customer to the e-mail address provided by the customer. This order confirmation is deemed to be acceptance of the offer, whereby the contract between the customer and Monte Ofelio GmbH is concluded immediately.

Payment and delivery

Payment can be made by credit card or instant bank transfer (“EPS” or “SOFORT Überweisung”). A change of the selected payment option is not possible after placing the order.

In addition to the stated sales price, we charge shipping costs for the shipment of the goods or vouchers. The amount of the shipping costs will be announced to you before the order is completed. For vouchers that you can print directly, no shipping costs will be charged.

In case of agreed self-collection, the customer will be informed by Monte Ofelio GmbH that the goods ordered are ready for collection. After receipt of this e-mail, the customer can collect the goods at the seller’s registered office (Obere Augartenstraße 70, A-1020 Vienna or Schottenbastei 2, A-1010 Vienna) or at an agreed location by arrangement with Monte Ofelio GmbH. In this case, no shipping costs will be charged.

The prices shown are final prices including the statutory value added tax, unless otherwise agreed. If additional shipping costs are incurred, this can be found in the product description.

The delivery of the ordered goods (including vouchers) will be carried out – unless otherwise agreed – by a shipping service provider determined by us to the address specified in the order. If no exact delivery address is specified, the customer’s payment address shall be deemed to be the valid delivery address. In the event of incorrect, incomplete or unclear information provided by the customer, the customer shall bear all costs arising therefrom.

If you purchase a voucher that you can print out immediately, we will make the voucher available for download immediately after the conclusion of the contract and payment of the purchase price. Such vouchers are considered delivered as soon as we have enabled you to download the voucher.

Orders can be placed around the clock, both on weekdays and on Saturdays, Sundays and holidays, with processing of orders exclusively on weekdays (Monday to Friday).

Until full payment of the purchase price including all additional charges, the delivered goods remain the sole and unrestricted property of Monte Ofelio GmbH.


A cash redemption of the vouchers is not possible. Unredeemed credit of a voucher remains valid as a residual value. Cash redemption of a residual value is not possible.

The vouchers can be redeemed in the respective marked MONTE OFELIO BAR locations for the consumption of food and beverages. Vouchers cannot be redeemed in the online store. The voucher is redeemed by scanning the barcode printed on the voucher. Vouchers cannot be used to purchase further vouchers.

The delivered goods and vouchers are valid only after full payment of the purchase price. If you withdraw from the contract or the contract becomes invalid, you may no longer redeem the voucher and it loses its validity.

Vouchers shall be provided to the customer in the following form: e-mail (download) or postally.

Right of revocation

As a consumer, you are entitled by law to cancel a contract; the contract is formed from the date of confirmation of dispatch of your order. If the products have already been dispatched to you, you have a cancellation period of fourteen days, which starts from the day on which you or a third party named by you, who is not the carrier, has taken possession of the products. Days means calendar days including weekends and public holidays.

Please inform us in writing of the cancellation of a contract by sending an email to or by writing to Monte Ofelio GmbH, Obere Augartenstraße 70, 1020 Vienna. We recommend that you keep a copy of your cancellation notice for your own records. If you send us your cancellation notice by email or by post, your cancellation will be effective from the date on which you send us the email or post the letter to us. You must inform us of your decision to cancel before the end of the fourteen-day cancellation period.

If you have cancelled a contract and the products have already been delivered to you, these products must be returned to us as soon as possible and in any case no later than 14 days after the day on which you have informed us that you will exercise your right of cancellation.

Transport damage

If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

Liability and warranty

Monte Ofelio GmbH’s liability is limited to damages caused intentionally or by gross negligence. Any indispensable statutory liability provisions shall not be affected hereby.

All products are checked by Monte Ofelio GmbH before delivery or provision in the store. The instructions regarding the shelf life and storage of the goods must be observed. If the goods purchased from Monte Ofelio GmbH are not properly stored or are consumed after the expiration of the shelf life, any warranty as well as liability of Monte Ofelio GmbH is excluded.

Defects which cannot be discovered immediately despite careful inspection must be claimed immediately after their discovery, at the latest, however, within one working day after receipt of the goods, otherwise they shall be deemed to have been approved.

Final terms

The use of texts, parts of texts, images or data from the website and their reproduction requires the prior consent of Monte Ofelio GmbH.

All images used on this website are subject to copyright regulations and are the property of Monte Ofelio GmbH. Any use of these images is only allowed with prior consent of Monte Ofelio GmbH.

This is how you can reach us:
Monte Ofelio GmbH
Augartenstraße 70
A-1020 Vienna



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